Scammers sometimes pretend to be shipping companies. If something feels off, don't pay. Tell us and we'll check it for you.
If you see any of these, stop and check with us before you pay or click anything.
Messages that look like they're from us but come from a different address, like a free email account or a misspelled domain.
Being told your parcel is held and you must pay a "release", "customs" or "clearance" fee to someone you don't know.
Links to tracking pages that look like ours but sit on a different web address and ask for card details.
Calls or WhatsApp messages rushing you to pay today, or saying your parcel will be destroyed if you don't.
Anyone asking for your passwords, PINs, one-time codes or full card details.
Messages about a "package" or "gift" you never ordered, especially from someone you met online.
If a message asks you to do any of these, it isn't from us, whatever name or logo it uses.
Email you from any address that doesn't end in @evercrestcargo.online
Ask you to pay with gift cards, cryptocurrency or money transfers to a personal account
Ask for your passwords, PINs or one-time codes
Threaten to destroy your parcel unless you pay right away
Your report helps us warn other customers and get fake sites taken down. If you have screenshots, attach them to the email that opens.