How cancellations, refunds and return shipments work, in plain language.
This policy explains how cancellations, refunds and return shipments work at Evercrest Cargo. Because we provide shipping services rather than selling products, "returns" here usually means sending goods back to the sender, or refunding a service.
You can cancel a booking before we collect your goods by emailing us at info@evercrestcargo.online with your booking details. We'll refund any amount you've paid, minus any costs we've already paid out on your behalf, such as booked airline or shipping line space that can't be cancelled.
Once your goods have been collected, they may already be on their way, booked on a flight or vessel, or going through customs. Cancelling at this point may not be possible. If it is, you'll need to pay for any work already done and any extra costs for bringing the goods back.
If we don't deliver the service you paid for because of a mistake on our part, we'll put it right or refund the affected charges. This doesn't include delays or problems caused by things outside our control, such as:
If you need a shipment sent back to the sender, contact us with your tracking number. We'll tell you the cost before anything happens. Return shipments are paid for by the sender, unless the return is because of our mistake.
If the receiver refuses the shipment, can't be reached or the address is wrong, we'll contact the sender to agree what to do. Options may include re-delivery, storage, sending it back or, in some cases, disposal. Any costs for these are paid by the sender, and any duties or taxes already charged by customs may not be refundable.
If we store stock for you, we can receive and check items your customers send back, then put them back into stock or set them aside as you instruct. Charges for this are agreed with you in advance.
Email us at info@evercrestcargo.online with:
We'll reply to let you know what happens next.
Approved refunds are paid back using the same method you used to pay, unless we agree otherwise. We'll confirm the amount and when to expect it.
We will never ask you to pay a fee to receive a refund. If someone does, it's a scam. Please report it to us.
If you have any questions about this policy, email us at info@evercrestcargo.online.
Email us and we'll be happy to explain anything that isn't clear.